Privacy Policy

Introduction

Ruoma ("we," "us," "our," or the "Company") is committed to protecting your privacy and ensuring you have a positive experience on our platform. We are responsible for maintaining and protecting the personal information under our control. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application (collectively, the "Service").

Our Privacy Policy is based upon the values set by the Canadian Standards Association's Model Code for the Protection of Personal Information and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Identifying Purposes

We collect, use, and disclose personal information to:

• Provide you with matchmaking and connection services
• Create and manage your account
• Verify your identity and prevent fraud
• Communicate with you about your account and services
• Process payments and manage transactions
• Improve our services and develop new features
• Comply with legal obligations

The purposes for which we collect personal information will be identified before or at the time we collect the information. In certain circumstances, the purposes may be clear, and consent may be implied.

2. Information We Collect

Personal Information

We collect information you voluntarily provide, including:

• Name, email address, and phone number
• Date of birth and age
• Location information (city, postal code)
• Profile information (interests, values, relationship goals)
• Payment information (credit card details for transactions)
• Profile photos and images

Camera and Photo Access

To enhance your profile and help you connect with verified matches, our mobile application may request access to your device's camera and photo library. This access is used solely to:

• Allow you to take profile photos directly through our app
• Upload existing photos from your device
• Verify your identity through photo verification

You have full control: Camera and photo permissions are always optional. You can manage these permissions at any time through your device settings. If you deny camera access, you can still upload photos from your library or provide them later.

Location Information

Ruoma uses location information to:

• Help match you with users in your region or preferred locations
• Display your general location on your profile (city-level only, not precise GPS)
• Provide location-based features and recommendations

Privacy Protected: We never display your precise GPS location publicly. Only general city-level information is shown on your profile. You can update your location preferences at any time in your account settings, and you can disable location services through your device settings.

Device Information

We automatically collect certain device information:

• Device type, operating system, and version
• IP address and browser type
• Usage statistics and interaction data
• Cookies and similar tracking technologies

Payment Information

We do not store credit card information on our servers. Payment processing is handled by secure third-party payment processors who comply with PCI DSS (Payment Card Industry Data Security Standard).

3. Consent

Knowledge and consent are required for the collection, use, or disclosure of personal information except where required or permitted by law.

Providing us with your personal information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our services. We will not require you to consent to the collection, use, or disclosure of information as a condition to providing a service, except as required to supply the service itself.

For optional permissions (camera, location), you can withdraw consent at any time through your device settings.

4. Limiting Collection

We collect only the personal information necessary for the purposes identified above. We may collect personal information in person, over the telephone, via email, or through our website and mobile application. We do not collect unnecessary sensitive information and will only request permission for optional features when relevant to enhancing your experience.

5. Limiting Use, Disclosure, and Retention

Personal information may only be used or disclosed for the purpose for which it was collected, including disclosure to our service providers, unless you have otherwise consented or when it is required or permitted by law.

We retain personal information only for the period of time required to fulfill the purposes for which we collected it or as may be required by law. Once the retention period expires, we securely delete your information.

6. Accuracy

Personal information will be maintained in as accurate, complete, and up-to-date form as is necessary to fulfill the purposes for which it is used. You are responsible for updating your personal information. You may request corrections to inaccurate or incomplete information at any time by contacting us.

7. Safeguarding Customer Information

Personal information will be protected by security safeguards appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your personal information from loss, unauthorized use, access, or disclosure through:

• Encryption of data in transit and at rest
• Secure authentication protocols
• Regular security audits and testing
• Limited employee access on a need-to-know basis
• Secure deletion of data when no longer needed

However, no security system is completely impenetrable. We cannot guarantee absolute security.

8. Openness

We will make information available to you about our policies and practices with respect to the management of your personal information. You may contact us with any questions about this Privacy Policy.

9. Customer Access

Upon request, you will be informed of the existence, use, and disclosure of your personal information and will be given access to it. You may verify the accuracy and completeness of your personal information and may request that it be amended if appropriate.

In certain circumstances permitted by law, we will not disclose certain information to you, such as information relating to other individuals or information subject to legal, security, or commercial restrictions.

10. Handling Customer Complaints and Suggestions

You may direct any questions, enquiries, or complaints with respect to our privacy policy or our practices by contacting:

We will investigate your complaint and respond within 30 days.

11. Additional Information

Cookies and Tracking

A cookie is a small file that may be stored on your device when you visit our website. We may use cookies to:

• Remember your preferences and login information
• Improve website functionality
• Provide a personalized experience
• Analyze website usage

You can configure your browser to reject cookies or notify you when you receive a cookie. Please note that disabling cookies may impact your experience on our platform.

Third-Party Links

Our website may contain links to third-party sites not governed by this privacy policy. Although we endeavor to link only to sites with high privacy standards, we are not responsible for the privacy practices of external sites. We recommend reviewing their privacy policies before providing your information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our service constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: